Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@servexmilieu.nl. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@servexmilieu.nl.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@servexmilieu.nl.

Refund & Return Policy

At Nuvora, we want you to be happy with your purchase. Please read our return policy carefully before placing your order.

Returns

If you wish to return your order, please contact us within 7 days after receiving your product.

To be eligible for a return, the product must be unused, undamaged and, where applicable for hygiene reasons, in its original unopened or sealed packaging.

Please contact our customer support before returning any product. Returns sent without prior contact may not be accepted.

Hygiene & Opened Products

For hygiene and health reasons, products that have been opened, used, slept on, washed or otherwise used in a way that makes them unsuitable for resale may not be eligible for a change-of-mind return, to the extent permitted by applicable law.

This does not affect your statutory rights if the product is defective, damaged, unsafe, incorrectly supplied or otherwise does not comply with applicable consumer protection law.

Change-of-Mind Returns

Where a change-of-mind return is accepted, the customer is responsible for the direct cost of returning the product unless applicable law requires otherwise.

Where permitted by law, Nuvora may offer store credit as a return option.

If applicable law entitles you to a monetary refund, store credit will not replace that right unless you voluntarily agree to receive store credit instead.

Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, unsafe or you receive the incorrect product, contact us as soon as possible with your order details and, where reasonably possible, photos or other information showing the issue.

We will assess the issue and provide the remedy required under applicable South African consumer protection law.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable legislation.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Where a monetary refund is required or approved, it will be processed to the original payment method where reasonably possible.

Processing times may vary depending on your bank or payment provider.

Store Credit

Where permitted by law, we may offer store credit as an alternative to a monetary refund.

If you voluntarily choose store credit, the credit can be used toward a future purchase from Nuvora.

Store credit does not replace a monetary refund where the customer is legally entitled to one, unless the customer voluntarily agrees to accept store credit.

Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer where permitted by law.

If a product is confirmed to be defective, unsafe or incorrectly supplied, return costs will be handled in accordance with applicable South African consumer protection law.

Non-Returnable Items

Subject to applicable law, we generally cannot accept change-of-mind returns for:

Products that have been used or slept on;
Products that have been washed;
Products returned damaged by the customer;
Products missing original components or accessories;
Products that cannot reasonably be resold for hygiene reasons after being opened or used.

These exclusions do not limit statutory rights relating to defective, unsafe, damaged or incorrectly supplied products.